Roles at Jamaica Blue - Jamaica Blue NZ
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Roles at Jamaica Blue

The success of our Jamaica Blue cafes relies on each crew member’s contribution to the team.

We all have a role to play, and we encourage our teams to support each other on their shifts so that our customers receive the best possible experience.

While each role will vary a little from café to café, these are the key responsibilities of each role.

GUEST SERVICE AMBASSADOR/ café ALL ROUNDER

This role is responsible for:

  • Delivering friendly service, a warm welcome, ensuring wait times are kept to a minimum.
  • Communicating to customers and well-maintained knowledge of the food and beverage menu
  • Cashiering
  • Team player

BARISTA

This position is responsible for:

  • All things coffee, delivering freshly ground coffee to every order.
  • Ensuring extraction is between 25-30 seconds, quality takes a little time!
  • Assist in other roles in the café such as cashiering.
  • Ensure the coffee machine and equipment is in excellent working order.

COOK

This role is responsible for:

  • Food preparation
  • Health and safety practices in the kitchen and service areas
  • Ensure all menu items are made to order and meet the high standards of Jamaica Blue
  • Making sure that the cabinet is well presented and appealing.

SHIFT SUPERVISOR

This position is responsible for:

  • Ensuring that all team members are equipped with training and knowledge to deliver the best customer experience.
  • Ordering
  • Rostering
  • Ensuring the standards of service are met.
  • Ensuring health and safety practices are adhered to.

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